Wednesday, August 13, 2008

Applebee's, Redux

On Monday evening, as I was preparing dinner, I received a telephone call.

It was from Applebee's! (Read my previous post on Applebee's here.)

Specifically, a very nice manager of the location at which I recently dined who made the following points:

1) The "artifact" (their word, not mine) had been promptly removed and destroyed. Or at least put in the trashcan, good enough for me!

2) As a lapsed vegetarian, she had a lot of sympathy for the fact that when I look at the menu, even though I know that something could be made specially for me, I feel slighted by the 100% coverage of meat. I expressed this feeling and suggested that even listing a few things, like vegan burgers, black bean and veggie quesadillas, and maybe a pasta primavera with a choice of sauces could really add veggie comfort to the menu. She thanked me for the suggestions and gave me her email address in case I think of more/better ideas. (Since I was preparing dinner at the time, my brain wasn't entirely focused on coming up with *other* meals, one at a time please!) I haven't contacted her yet, been busy with the dragons, but I will soon.

(Any suggestions?)

Anyway, I have to say that this experience with Applebee's has been on the whole very pleasant and positive. It's nice to know that companies really take the words "customer service" seriously. So far I'm three for three in my interactions with food businesses this year, kind of awesome! Hopefully, if they're really serious about it, we'll start seeing more veg-friendly fare on the menu at your local Applebee's too. One location at a time, I guess. Where better to kick things off than the Garden State?

2 comments:

Josh Tauberer said...

Ok, maybe my comment last time was too hasty. :)

The Morrigan said...

That's pretty awesome, sweetie!! It gives me hope for those styles of American chain restaurants.

Love!!